Refund policy

Last updated: June 3, 2026

At Tiveniqa, we want you to be satisfied with your purchase. If you are not completely happy with your order, we're here to help.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

In the same condition that you received it
Unworn or unused
With tags attached
In its original packaging
Accompanied by the receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at:

Email: admin@tiveniqa.com

Return Address:
425 Beasley Rd, Jackson, MS 39206, United States

If your return request is approved, we will provide instructions on how and where to send your package. Items returned without first requesting authorization will not be accepted.

For any return-related questions, please contact us at admin@tiveniqa.com.

Return Shipping Costs

Customers are responsible for return shipping costs.

However, if the item arrives damaged, defective, incorrect, or has any other issue caused during transit or fulfillment, Tiveniqa will cover the return shipping costs and provide appropriate assistance.

Damages and Issues

Please inspect your order immediately upon delivery.

If your item is defective, damaged, or if you receive the wrong item, contact us as soon as possible so we can evaluate the issue and resolve it appropriately.

Non-Returnable Items

Certain types of products cannot be returned, including:

Perishable goods (such as food, flowers, or plants)
Custom or personalized products
Personal care products
Hazardous materials
Flammable liquids or gases

If you have questions regarding a specific item, please contact us before initiating a return.

Additionally, we do not accept returns on:

Sale items
Gift cards

Exchanges

The fastest way to receive a different item is to return the item you currently have. Once the return is accepted, you may place a new order for the desired product.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify, the item must be:

Unused and unworn
In its original condition and packaging
Accompanied by tags and proof of purchase

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at admin@tiveniqa.com.

Store Information

Store Name: Tiveniqa

Business Address:
425 Beasley Rd, Jackson, MS 39206, United States

Contact Information

Legal Representative: Anthony Thompson