Shipping policy
Last updated: June 3, 2026
At Tiveniqa, we are committed to providing a clear and reliable shipping experience for all customers. Please review our shipping policy carefully before placing an order.
Order Processing Time
All orders are processed within 2–3 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or public holidays. If your order is placed during these periods, processing will begin on the next business day.
In cases of extreme weather conditions, carrier delays, or other unexpected disruptions, order processing and shipping may be temporarily delayed until conditions stabilize.
Shipping Time
Once shipped, estimated delivery time is approximately 30–45 business days, depending on your location and local carrier conditions.
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or other external factors beyond our control.
Shipping Rates & Fees
Shipping fees vary depending on the destination and order value.
Any available shipping options, including applicable free shipping thresholds, will be clearly displayed at checkout before payment is completed.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can track your order at any time using the following link:
https://www.17track.net/en
Lost or Delayed Packages
If your package is significantly delayed or appears to be lost in transit, please contact us at admin@tiveniqa.com. We will assist you in investigating and resolving the issue with the carrier.
Contact Information
If you have any questions about shipping, you can contact us anytime:
Legal Representative: Anthony Thompson
Email: admin@tiveniqa.com
Phone: +1 601-624-3876
Business Address: 425 Beasley Rd, Jackson, MS 39206, United States